Fairing: Post Purchase Surveys

Developer: Fairing

Rating:  4.9 (202 reviews)

Launched: May 7, 2018

Shopify Plus Certified

Free Trial: 14-day free trial

Headquarters: 1460 Broadway, New York, NY, 10036, US

Developer:  support offered by Fairing

Purpose

Fairing is a post-purchase survey app that enables Shopify stores to monitor attribution, enhance marketing ROI, and gain insights into customer behavior through intelligent, customizable surveys placed on thank you and order status pages.

 Key Features

Unlimited Questions & Responses on all plans

Smart Targeting by:

• New vs. returning consumers
• Products ordered
• Customer geography
• Strong Survey Types:
• NPS (Net Promoter Score)
• Multi-response questions
• HDYHAU (How Did You Hear About Us)

Advanced Analytics:

• Surveys compared to LTV (Lifetime Value), AOV (Average Order Value), and Revenue
• Free LTV Analytics Add-On

Seamless Integrations:

• Klaviyo
• Google Sheets
• Elevar
• Shopify Flow
• Google Analytics
• Yotpo
• Triple Whale 20+ mor
• Shopify-native survey placement (Order Status & Thank You Page Checkout Extensions)
• Translations available for global use
• API Access included

Works with:

• Shopify Checkout
• Shopify POS
• Customer Accounts

 Pricing

(All charges billed in USD, recurring every 30 days)

Order Volume	Monthly Price	Included
Up to 500 orders	$49/month	All features included
Up to 1,000 orders	$99/month	All features included
Up to 5,000 orders	$149/month	All features included
Up to 7,500 orders	$199/month	All features included
7.5K+ orders	Custom pricing	Scales with volume

14-day free trial available on all plans.

User Reviews 

Overall Rating: 4.9/5

•  5 Stars: 200
•  4 Stars: 1
•  3 Stars: 0
•  2 Stars: 0
•  1 Star: 1

Merchant Feedback Highlights:

• Deeply complimented for customer insight and attribution data.
• Admired for its intuitive dashboard and excellent survey response rates.
• Rapid setup and first-class customer support.
• Worth it for marketing strategy optimization and CRO (Conversion Rate Optimization).

Example Reviews:

• Earth Fed Muscle: Leverages a combination of onsite, post-purchase, and post-delivery surveys to optimize experience.
• Pepper: Derived key insights on discovery channels and regional behaviors.
• Mando: Enhanced survey quality and response usability with Fairing’s expertise.

Pros of Fairing

1. Deep Customer Insights

Follows how customers found your brand through HDYHAU surveys and Connects marketing efforts to real LTV (Lifetime Value), AOV, revenue

 2. Advanced Attribution Analysis

More accurate than last-click attribution in providing precise data on customer journeys and Ideal for stores with multiple acquisition points

3. Smart Targeting

Target surveys based on:

Customer status (new vs. returning)

Geography

Products bought

4. Seamless Integrations

Lightning-fast integration with Klaviyo, Google Sheets, Shopify Flow, and 25+ platforms

5. Shopify-Native Placement

Surveys are displayed on Thank You and Order Status pages to guarantee high response rates

Cons of Fairing

• Starts at $49/month, which could be expensive for low-volume stores
• Pricing increases with order volume, which can be costly for bigger businesses

 Is Fairing Worth It?

 Yes, if:

You desire precise attribution and customer insight over and above Shopify or Google Analytics can offer. You’re advertising or doing multi-channel campaigns and must track ROI. You prefer data-driven decision making for marketing, product, and customer retention. You’re on Shopify Plus or a scaling business that requires serious insight

Lets try the Fairing: Post Purchase Surveys to boost your sales!